Question 1

What is Hilior Analytics?

Accepted Answer

Hilior Analytics is a product intelligence platform for Flipkart sellers, brand managers, and market analysts. It gives you real-time data on products, prices, brands, categories, and competitors — all in one dashboard.

Question 2

Who is Hilior for?

Accepted Answer

Hilior is designed for anyone who sells on or tracks Flipkart: independent sellers looking for trending niches, brand managers monitoring their market position, and analysts researching the Indian e-commerce landscape.

Question 3

Who owns and operates Hilior?

Accepted Answer

Hilior is owned and operated by Madquick Pvt. Ltd., an Indian technology company building commerce intelligence tools for online sellers.

Question 4

Is Hilior affiliated with Flipkart?

Accepted Answer

No. Hilior is an independent analytics platform and is not affiliated with, endorsed by, or partnered with Flipkart or Walmart Inc. in any way.

Question 5

How many products does Hilior track?

Accepted Answer

Hilior currently tracks over 260,000 Flipkart products across 120+ categories and 8,000+ brands. Our catalogue is updated continuously.

Question 6

How often is data refreshed?

Accepted Answer

Product data — including prices, ratings, and review counts — is refreshed regularly. Most high-demand categories update multiple times per day. Price history charts reflect all tracked snapshots over time.

Question 7

Which product categories are covered?

Accepted Answer

We cover all major Flipkart categories including Electronics, Fashion, Home & Furniture, Beauty & Personal Care, Sports, Books, Baby Products, Grocery, and more. You can browse by category or filter within search.

Question 8

Can I search for a specific product or brand?

Accepted Answer

Yes. Use the search bar to find any product by name, keyword, or brand. You can also browse directly through the Brands and Categories pages.

Question 9

Is there a free plan?

Accepted Answer

Yes. The Free plan lets you browse products, see Best Performing Products and Best Sellers, and view basic product details. No credit card is required to sign up.

Question 10

What does the Pro plan include?

Accepted Answer

Pro gives you access to the price intelligence dashboard, sales and revenue trends, competitor analysis, brand and supplier deep-dives, product comparison, and unlimited saved products.

Question 11

What is the Agency plan for?

Accepted Answer

Agency is built for power users and teams. It includes everything in Pro plus unlimited supplier data — category-wise breakdowns, top sellers, and supplier insights — to help you research the competitive landscape in depth.

Question 12

Can I switch plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately; downgrades apply at the end of your billing cycle.

Question 13

What payment methods are accepted?

Accepted Answer

We accept all major credit/debit cards, UPI, net banking, and wallets via Razorpay — India's most trusted payment gateway. All transactions are encrypted and secure.

Question 14

Do you offer annual billing?

Accepted Answer

Yes. Choosing annual billing saves you significantly compared to month-to-month pricing. The discounted annual price is shown on the Pricing page when you toggle to the yearly view.

Question 15

What is your refund policy?

Accepted Answer

We offer a 7-day refund window on first-time paid plan purchases. If you are unsatisfied for any reason within 7 days of your first payment, contact us and we will issue a full refund.

Question 16

How do I save products?

Accepted Answer

On any product detail page, click the bookmark icon to save it to your list. Saved products are accessible from your Profile → Saved Products page.

Question 17

Is there an API?

Accepted Answer

Yes, API access is included in the Enterprise plan. Full API documentation — including authentication, endpoints, rate limits, and code examples in JavaScript, Python, and PHP — is available in the Admin docs section.

Question 18

Can I export data?

Accepted Answer

Data export features are on our roadmap. Enterprise plan users can currently access raw data programmatically via the API. CSV export will be available in a future update.

Question 19

How do I cancel my subscription?

Accepted Answer

You can cancel at any time from Profile → Subscription. Your access continues until the end of the current billing period, after which your account reverts to the Free plan.

Question 20

What data does Hilior collect about me?

Accepted Answer

We collect the email address and password you use to register, usage data (pages visited, searches made), and payment information processed securely through Razorpay. We do not sell your personal data to third parties.

Question 21

Is my payment information secure?

Accepted Answer

Yes. Hilior never stores your card details. All payment data is handled entirely by Razorpay, which is PCI-DSS compliant. We only receive a transaction confirmation.

Question 22

How do I delete my account?

Accepted Answer

You can request account deletion by contacting us at support@hillor.com. We will permanently delete your account and associated data within 30 days of your request.

How can we help?

General

What is Hilior Analytics?

Who is Hilior for?

Who owns and operates Hilior?

Is Hilior affiliated with Flipkart?

Still have questions?